Refund policy

At House of Oon, every product is carefully inspected before it is packed and shipped to ensure it reaches you in perfect condition.

As a small handmade business, we currently do not offer refunds, returns, or exchanges for change of mind, incorrect orders placed by the customer, or personal preferences.

However, if your order arrives:

• damaged during transit,
• defective, or
• you receive the wrong item,

please contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review your request and make it right by offering a replacement, store credit, or another suitable solution, depending on the situation.

We encourage you to read the product description carefully and reach out if you have any questions before placing your order. We're always happy to share additional photos or answer any questions so you can shop with confidence.